Responsible Gaming

Responsible gaming means choosing entertainment within clear limits, understanding the risks of gambling, and seeking help early when play stops feeling fun. boylesports-casino on boylesports-ca.com promotes informed decisions, age-appropriate access, and tools that help you stay in control. Our team is here 24/7 to support you with limits, time-outs, or self-exclusion upon request. OBSERVE: Gambling carries financial and emotional risks. EXPAND: Early awareness and practical tools reduce harm. REFLECT: Use the controls below and contact us anytime for confidential assistance.

Risk Awareness

OBSERVE: Problem gambling can develop gradually. Warning signs include:

• Betting more often or with larger amounts to feel the same excitement
• Thinking about gambling when not playing; planning bets during work or family time
• Chasing losses or gambling to relieve stress, anxiety, or low mood
• Hiding gambling from family, borrowing money, or selling items to fund play
• Missing work or social obligations; feeling irritable when unable to gamble

Quick self-assessment

• I spend more money or time gambling than I intended, more than once.
• I have tried to cut down but couldn't.
• I gamble to escape problems or negative feelings.
• I lie to others about how much I gamble.
• I have borrowed, used credit, or sold possessions to gamble.

If you answered "Yes" to two or more, consider using limits, taking a break, or contacting the support resources below. EXPAND: Early intervention prevents escalation. REFLECT: Combine self-assessment with practical limits for protection.

Limits & Tools

OBSERVE: Setting firm controls reduces risk. On boylesports-ca.com you can set and manage limits at any time.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Deposit Limits.
2. Select a period: Daily, Weekly, or Monthly.
3. Enter an amount that fits your budget (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
4. Confirm. Lower limits apply immediately; increases are subject to a cooling-off period and reconfirmation.

• Cooling-off: Increases to limits are delayed by at least 24 hours (longer may apply) and require active reconfirmation within your account.
• Notifications: We display on-screen confirmations and send an email/secure message when changes take effect.

Time spent controls

• Session timer: Set a reminder at My Account > Responsible Gaming > Reality Checks (e.g., every 30 or 60 minutes). A pop-up shows elapsed time and gives an option to log out.
• Time-Out (short break): My Account > Responsible Gaming > Time-Out. Choose 24, 48, or 72 hours. During a Time-Out, login and betting are blocked. The account automatically reactivates when the period ends.

EXPAND: Combine deposit and time controls for layered protection. REFLECT: Choose conservative limits; increases should only occur after reviewing affordability and recent play. Regional Compliance Note (CA): Legal gambling age is 18 or 19 depending on province/territory. Availability of real-money products is subject to local law; boylesports-casino is not licensed by AGCO/iGO for Ontario as of 2025.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, commitment-based block for individuals at risk.

How to exclude

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 2 years, 3 years, 5 years, or Lifetime.
3. Read the information, confirm your understanding, and submit. You may be asked to re-enter your password and confirm via email/SMS.
4. Upon activation, you will be logged out, and access will be blocked for the chosen duration.

Consequences of self-exclusion

• Access: You cannot log in, deposit, or place bets. Marketing communications are stopped where feasible.
• Balances: Any withdrawable balance can be claimed by contacting [email protected]. Bonus funds and pending bonuses are canceled.
• Open bets: Settled as normal. Winnings from pre-exclusion bets are available for withdrawal upon request via support.
• Reactivation: Accounts do not automatically reopen during an active exclusion. After the period ends, reactivation is only possible following a cooling-off and additional checks; lifetime exclusion is permanent.

EXPAND: Consider provincial self-exclusion programs in Canada (see Support Resources) for comprehensive coverage across land-based venues and, where applicable, provincial online sites. REFLECT: If you are uncertain which tool fits, request a Time-Out first and speak with a counselor for guidance.

Support Resources

OBSERVE: Professional, confidential help is available 24/7 in Canada and internationally.

Local Support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600, 24/7 phone, chat at connexontario.ca; English, French, and interpreter services.
• British Columbia - Gambling Support BC: 1-888-795-6111, 24/7; gamblingsupportbc.ca; English and interpreter services.
• Alberta - Addiction Helpline (AHS): 1-866-332-2322, 24/7; albertahealthservices.ca; English and interpreter services.
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789, 24/7; confidential; interpreter services available.
• Manitoba - Problem Gambling Helpline: 1-800-463-1554, 24/7; confidential support.
• Québec - Jeu: aide et référence (Tel-jeu): 1-800-461-0140, 24/7; French and English; jeu-aidereference.qc.ca.
• Nova Scotia & Prince Edward Island - Gambling Support Network: 1-888-347-8888, 24/7; confidential support.

For other provinces/territories or if numbers change, dial 211 to be connected to local problem gambling services. In emergencies or crisis, call 911.

International Support Organizations

Self-exclusion schemes (external)

• Canada (provincial programs): OLG My PlayBreak (Ontario), BCLC Voluntary Self-Exclusion (BC), AGLC Self-Exclusion (Alberta), SGI/SaskGaming Self-Exclusion (Saskatchewan), Manitoba Liquor & Lotteries Self-Exclusion, Loto-Québec Auto-exclusion, ALC Self-Exclusion (Atlantic). Visit your provincial gaming authority's website for enrollment details.
• United Kingdom: GamStop (national online self-exclusion) - gamstop.co.uk.
• Spain: RGIAJ national registry - consult the regional authority for enrollment.

Blocking and filtering tools

• Gamban: Device-level blocking of gambling sites/apps; subscription required; gamban.com.
• BetBlocker: Free multi-platform blocking with optional Parental Controls; betblocker.org.
• Device settings: Enable parental controls and app store restrictions to limit gambling content.

Family support resources

• Gam-Anon: Support for families of problem gamblers - gam-anon.org.
• SMART Recovery Family & Friends: Tools for concerned others - smartrecovery.org.
• Gambling Therapy Family & Friends Forum: Peer support - gamblingtherapy.org.

Confidentiality: Counseling and helplines listed above are independent, confidential services. EXPAND: Combining counseling, exclusion, and blocking tools improves outcomes. REFLECT: Choose at least one professional support option today if you recognize risk.

Help for Family

OBSERVE: Supporting someone with a gambling problem is challenging but effective with clear boundaries.

• Choose a calm moment; use "I" statements (e.g., "I feel worried about our finances"). Avoid blame or confrontation.
• Encourage professional help and offer to call a helpline together.
• Protect essentials: separate household finances, set spending limits, and avoid covering gambling debts.
• Seek your own support: stress, anxiety, and burnout are common for family members.

Where to start: Gam-Anon meetings, SMART Recovery Family & Friends, and Gambling Therapy forums offer peer guidance; provincial helplines can refer to local counseling. If there is immediate risk (e.g., self-harm), call 911. EXPAND: Family involvement improves recovery rates. REFLECT: Set boundaries, support treatment, and prioritize safety.

Operator's Commitment

OBSERVE: boylesports-casino operates with a duty of care to identify and reduce gambling-related harm on boylesports-ca.com.

Internal risk checks

• Behavioral monitoring: We review patterns such as rapid deposit escalations, chasing losses, late-night play, declined payments, and repeated session extensions.
• Automated prompts: Reality-check pop-ups, limit reminders, and targeted safer-gambling messages appear when risk indicators are detected.
• Proactive outreach: If significant risk is identified, our team may contact you via on-site message, email, or phone to discuss tools (limits, Time-Out, self-exclusion). In high-risk cases we may apply protective restrictions, including account holds.
• Data use and privacy: Risk assessment uses account and gameplay data as described in our Privacy Notice and applicable laws. We use these data solely to promote safer play and meet regulatory obligations.

EXPAND: Interventions scale with risk and may include affordability reviews where appropriate. REFLECT: Our goal is harm prevention; we will prioritize safety over continued play. Regional Compliance Note (CA): Availability of services and interventions may vary by province and licensing status; Ontario players should use AGCO/iGO-regulated platforms.

Updates

• Notification methods: Material changes to these responsible gaming measures will be communicated by on-site banners/notices and, where appropriate, by email to registered customers.
• Version control: We maintain a changelog and date-stamp at the bottom of this page.

Last updated: 23 October 2025

OBSERVE: Policies evolve with regulation and best practice. EXPAND: We monitor Canadian and international standards. REFLECT: Revisit this page periodically and review your limits after any update.

Contact & Feedback

OBSERVE: You can reach our responsible gaming team at any time.

• Email (Responsible Gaming): [email protected]
• Phone (International support): +353 42 604 1800 (24/7; standard international rates apply)
• Live Chat: Available 24/7 via Help > Live Chat after login

Feedback and requests

To request support (limits, Time-Out, self-exclusion) or provide feedback, go to Help > Contact Us > Responsible Gaming Form and include:

• Full name, registered email/username
• Requested tool (limit level, Time-Out duration, self-exclusion period)
• Any urgent concerns (e.g., risk of harm, financial distress)

EXPAND: We aim to respond to responsible gaming requests promptly and prioritize safety. REFLECT: If you need immediate counseling, contact a provincial helpline listed above first. Regional Compliance Note (CA): Services on boylesports-ca.com are provided subject to provincial law; we are not licensed by AGCO/iGO in Ontario as of 2025.